KUALA LUMPUR: More than 1.6 million Malaysians filed their taxes online and the number is expected to jump when the deadline for e-filing ends on May 15.
Inland Revenue Board's corporate communications director Norazirah Mohd Said said they expected the number to jump to 2.5 million as the deadline was now extended.
"People like to wait until the very last day to file their tax as they feel it is a chore. Although the e-filing has helped to simplify the process, the public's attitude has not changed."
The electronic filing system, or e-filing, attracted over 2.3 million taxpayers last year.
It is designed to cut the long and tiring queue at the IRB offices.
Yesterday, which was the deadline for manual tax filing, saw congestion at the various branches in the Klang Valley.
A visit to the Wangsa Maju branch showed the lines of people snaking until well outside the compound.
Many of them, however, said they prefer to do e-filing, but needed to come in to get their pin code numbers.
Major Mohd Halamin Abbas who worked at the Defence Ministry, said he was recently transferred to the city and rushed yesterday as he thought it was the deadline for e-filing.
"I lost my old numbers and thought I needed to get a new one," he said.
Mukhtiar Singh said he decided to come personally as the system kept crashing when he tried it recently.
First-time taxpayer, K.C. Lee, lined up for 30 minutes before he could finally talk to a tax officer.
"E-filing is so much easier once I get a new number," he said.
Teacher Kanages Subramaniam said she still had problems using the e-filing system.
"I am not tech-savvy and kept making mistakes when filling the form.
"It is easier for me to come to the counter and get the officers' help."