KUALA LUMPUR: The Health Ministry will meet with private hospitals, insurance companies and Managed Care Organisations (MCO) to discus compaints of high medical bills at private hospitals.
Minister Datuk Seri Liow Tiong Lai said the ministry was concerned over complaints of patients with private insurance being charged more compared with those paying on their own.
"Overcharging at private hospitals were among the complaints received on private hospitals. The charges should be the same for both. We hope this unfair practice will stop because it will increase insurance premiums."
He said every private hospital must set up a grievance mechanism to handle complaints from patients who are unhappy with charges for treatment.
Among the mechanism is to display charges for medical treatment in the website of the respective hospitals, or explain the charges for treatment so that patients would be able to understand before making a decision.
"Patients should be informed in advance of the estimated cost of medical services, doctors' professional fees and other potential charges. All professional fees have already been fixed by the government and can not be hiked up."
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