KUALA LUMPUR: Following our report of the breakdown of the air-conditioning system at the waiting lounge of the Emergency Department at Hospital Sungai Buloh, on July 11, hospital officials have said that they were looking into the problem prior to the publication of the story.
They stated that the annual scheduled shutdown of electric supply on July 6, could have partly triggered off the breakdown of the air-conditioning system in the emergency department.
A statement from the hospital said that the current air-handling units (AHUs) were insufficient to keep the temperature in the waiting lounge low.
Furthermore, high human traffic and automatic doors, add to the rise in temperature here.
"Generally, the air-conditioning system in the Emergency Department is insufficient and ineffective to cater to the load condition. After a few studies, it was agreed that all four units of AHUs be upgraded using the budget allocation approved last week by the Ministry of Health," the statement said. "It may take four to six weeks to complete from the date of approval."
According to the hospital's standard operating procedure for air-conditioning, the response time for critical areas, if there is a complete failure, is within an hour, whereas in the other areas, it could be up to a maximum of three hours.
However, if there is unsatisfactory performance in critical areas, the contractor is required to respond within 24 hours, while for the other less critical areas, the maximum turnaround time is no more than 72 hours.
At press time, the air-conditioning at the waiting lounge had improved.
On complaints of the dirty toilets, the statement read: "Cleaning of the public ED toilets are done regularly based on an agreed schedule with a standby cleaner specifically manning all the three toilets (Male, Female and Disabled)."
A team leader or supervisor will then check on the toilets periodically every two hours.
"We agree that the floor appears to be dirty due to its floor tile material, which causes stains when the floor is wet.
"We agree that there were no toilet rolls in the toilets at that point in time."