IT is about time banks decided what their policy on usage of credit cards is and made it clear to customers.
Ambiguity is a form of dishonesty and, thus, bad for business.
A few days ago, I happened to be in a shop that sells hair pins, jewellery and other fashion accessories.
A woman had bought a hair pin for RM7.90 and wanted to pay for it with her credit card.
The girl behind the cash register told her brusquely that the shop only accepted credit cards for purchases of RM50 and above.
The customer returned the item to the shelf and walked out of the shop.
If credit cards are issued for a customer's convenience, such a policy is illogical.
If credit cards are issued in lieu of cash, then to refuse a credit card for smaller purchases is wrong.
Banks do not issue a credit card telling card holders that they must spend a certain amount if they want to use the card.
Why then should business owners put an artificial barrier between them, customers and the sale?
Losing RM7.90 may not be much for the shop affected, especially when the shop is located in a high sales traffic area, but an injustice has been done to the customer.