EASY:Motorists can check for traffic summonses by sending an SMS to the city council as well as rate its services
MEMBERS of the public are now able to check the status of their traffic summonses issued by City Hall and their business licence applications via text messaging.
Under the mySMS DBKL system, all they have to do is to send a text query to 15888.
They can also submit their complaints through the mySMS system.
To use the mySMS DBKL, the person making a query will need to type "DBKL saman" followed by their vehicle registration number if it is for traffic summonses or the file number for business licence applications.
For public complaints, basic information including the location and nature of complaints are required.
The update on the status for traffic summonses is only for summonses issued from 2008.
"Among the traffic offences are beating the traffic light, driving along emergency lanes and hogging the yellow box at the traffic lights," said mayor Tan Sri Ahmad Fuad Ismail at the launch of mySMS DBKL at the City Hall headquarters yesterday.
"The SMS service, which is part of mySMS DBKL, is an addition to the SMS service launched in 2010 for complaints on cleanliness.
It is a government initiative to provide faster information and services delivery.
Fuad said city folk can also rate the service delivery by City Hall through SMS.
He said the initiative was facilitated by the Malaysian Administrative Modernisation and Management Planning Unit (Mampu) under the government's Strategic Reforms Initiatives.
"The public can now give its feedback on the quality of services rendered at the counters through mySMS DBKL. As a start, 47 counters involved in the Keep Smiling campaign (recently launched by the Federal Territories and Urban Wellbeing Ministry) will be rated."
Among them are counters dealing with payments, licensing, one-stop centres and hawkers.
The public can do so by typing the staff ID, location and queue ticket (or receipt) number and sending the text message to 15888 together with the feedback.
"Free mobile application for Android smartphones is also available to check both traffic and general compounds," he said.
Through the application, the public gets details of the summonses by submitting either the MyKad number or company's number, together with the notice number or vehicle registration number. The public can also get location of payment counters.
Each SMS sent is charged 15 sen while SMS received is charged 20 sen.
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