IMPROVE:Those in the tourism sector are encouraged to upgrade their services
THE Kuala Lumpur Tourism Development Council (KLTDC) met on Monday to discuss several key issues to boost tourism in the city.
Mayor Tan Sri Ahmad Fuad Ismail said the main aim of the meeting was centred on bringing more tourists to the city.
"We have stiff competition from Singapore, Thailand, Burma and Vietnam. In terms of facilities, although we have very good hotels here, the service is still in need of improvement.
"We should strive to provide better services which are on par with tourists destinations such as Bali and Phuket," he said after the launch of the newly-renovated 25-storey Impiana KLCC Hotel.
Fuad stressed that services must be centred on the "soft approach".
"Those in the tourism industry must treat their guests well so that they can spread the message to their friends. We need to get more people to come here and to do that the level of service has to be good," he said.
The second meeting of the KLTDC touched on a number of initiatives to further grow the tourism industry in Kuala Lumpur.
One of them was the KL Tourism Master Plan.
The plan would involve all areas of tourism within the city, which will include infrastructure development, specialised tourism and product development, promotions and short- and long-term growth of the city as the preferred tourist destination.
The council had also discussed setting up working committees to address specific issues and to generate ideas and strategies.
The committee will focus on tourism product-standard and quality audit, promotions to visit KL, quality front-liners, accessibility, medical and education tourism.
The council was also updated on several projects that will benefit the tourism industry such as the Mass Rapid Transit project, River of Life, Lighting of Bukit Bintang and the World Gas Congress 2012.
Tan Sri Ahmad Fuad Ismail (second from right) with (from left) Impiana Hotel, Resort Management chairman Datuk Seri Farouk Abdullah, KLCC Property Holdings Bhd chairman Harry K. Menon and KLCC Property Holdings Bhd chief operating officer Hashim Wahir at Impiana KLCC’s Club Premier room. Pic by Sairien Nafis
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