WORK ETHICS:Council wants staff who interact with public to uphold image
MAYOR Datuk Ahmad Phesal Talib has urged the public to come forward and lodge complaints against City Hall staff who misbehave.
This was in view of the many Facebook posts about a council enforcement officer who was allegedly rude towards motorists.
In his post, the complainant said the staff did not exercise her discretion in issuing summons at a public car park in Prima Setapak where the ticket vending machines were said to be faulty.
The complainant added the staff "verbally abused" motorists there and when confronted, she scolded them.
He also pointed out that the parking machines were vandalised and not well maintained.
"Even after we told her about the machines, she still issued the summons.
"The problem is with her ethics, attitude and her way of dealing with the public. I took her pictures as proof," the complainant wrote in his post.
Ahmad Phesal urged those with such complaints to lodge a report with City Hall as it involves the image of its staff.
"We view work ethics and service to the public seriously. We need to train our staff on how to deal with the different situations accordingly.
"For instance, if there is a long queue at the parking machine, enough time must be given to the motorists before action is taken.
"I have received several SMSes complaining about our staff. I thanked the senders for the feedback and highlighting the matter to me.
"Nevertheless, we have recorded a statement from the staff (in the Facebook post) and are keeping in touch with the complainant.
"However, we have yet to receive a formal complaint from him although we have started our own investigation."
He said the public can file a complaint by contacting City Hall's call centre at 1-800-88-3255.
"As for the faulty machines, the public can call the phone number listed on every machine.
"We have four contractors assigned to maintain the machines.
"They are supposed to check it as soon as we receive a report about faulty machines.
"When a complaint is lodged, we can trace the date and time in case the motorist files an appeal against the summons issued on a particular day."
A check by Streets on the Facebook posting saw that it had almost 5,000 shares and attracted almost 300 comments.
The five-picture post had received mixed reaction from the public ranging from demands for City Hall to give an explanation about its employee's bad attitude to sympathy for both the complainant and the enforcement officer.