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BY the end of this year, the One-Stop Centre (OSC) online system will have been installed at all 104 local authorities around West Malaysia, improving the government delivery service to the people.
Housing and Local Government Minister Datuk Seri Chor Chee Heung said that presently, the online system has been implemented at 76 local authorities since it was launched earlier this year.
"Most of the local authorities that have yet to implement the OSC online system are those with low workloads," he said after the recent launch of the OSC system for local authorities in the state here.
"These local authorities will be equipped with the system in phases."
Present at the launch was State Housing and Local Government committee chairman Datuk Amiruddin Hamzah.
The OSC Online operates daily round the clock and its functions include receiving and coordinating approvals for land development applications and building plans.
Application processes via online could be shortened to just 37 to 40 days, compared with about 120 days previously.
Asked if the ministry planned to remove the manual procedure after all applications and approvals of land developments have gone online, Chor said local authorities would still accept applications made at the counter.
"We will consider the matter in the future. For now, we just want the people to get used to the system," he said.
"We hope the people, especially land developers, are happy with our improved service."
Amiruddin said the Sungai Petani local authority is among the 10 local authorities to implement the online system.