A FREQUENT user of the North- South Expressway has suggested that Plus Malaysia Bhd put up a SmartTAG lane on the far left of the Jalan Duta toll plaza.
Ah Chong told Actionline that it was difficult for v users to stop at the petrol station just after the plaza.
“We have to inch our way to the left after getting through the SmartTAG lanes and that is dangerous since Touch ’n Go users accelerate after passing through the toll.
“Furthermore, heavy vehicles block the two left lanes,” he
He added the only other way for SmartTAG users to use the petrol station was to use the last lane, which “defeats the purpose of having SmartTAG”.
Also, Chong said that Touch ’n Go cards should be available for reload online.
“Everything is now done online, so I don’t understand why this service is not available.
“The thousands, perhaps even millions of Touch ’n Go users, still need to reload their cards manually by going to outlets or through toll plazas.”
PLUS Malaysia Bhd chief operating officer Mohammad Fuad Khusairi said the lane configuration had been established at the Jalan Duta toll plaza.
“The lane configuration has been established to avoid
weaving (crisscross) between SmartTAG and Touch ’n Go users.
“Therefore, if highway users need to visit the petrol station after entering the toll plaza, they are advised to use the Touch ’n Go lane, which enables them to easily and safely enter the petrol station.
“Nevertheless, PLUS will conduct studies and explore options to add a dedicated SmartTAG lane to help motorists heading for the petrol station.”