A.D. JOACHIM is very appreciattive of the service of a supervisor manning the toll plaza at Ajil, Hulu Terengganu, recently.
Joachim said the supervisor, who identified herself only as Nur Asmat, helped relieve his predicament one day after midnight when he was about to enter the toll system there into the East Coast Highway 2 (LPT2).
“I discovered that my Touch ‘N Go toll card, installed on my SmartTag automated toll-entry/exit device, had malfunctioned.
“When I pulled over at the toll plaza office to enquire, I was told by a male staff at the counter that my Touch ‘N Go card had breached its 10-year validity and that I needed to replace it with a new one.
“I discovered that I needed to purchase either a new Touch ‘N Go or PLUS highway card for RM10, to continue my journey for an important appointment in the federal capital early that morning.
“But I had only RM50 in my wallet, which was just sufficient to get to Kuala Lumpur, via the Gombak toll plaza through the Karak and Bentong toll plazas.
“So, I was short of RM10!” said Joachim, adding that even the automated teller machines at Ajil town were closed at that time.
He added that the male staff could not offer further assistance unless he purchased a new card.
Joachim said he asked to see the staff’s superior on duty and Nur Asmat came to his rescue by ‘sponsoring’ the RM10 PLUS highway card.
“I was taken aback by her good deed.
“I thanked her and promised to pay back the RM10 upon my return to the Ajil toll plaza, which I did several days later.”
Joachim added that Nur Asmat was equally surprised by his honesty, but said he would have been stranded overnight had she not lent him a helping hand.
He applauds Nur Asmat for her professionalism, adding that it was only a small amount but the money came out of her own pocket.
A PLUS highway spokesman has taken note of Joachim’s comments and experience.
He said it was the duty of the toll plaza staff to assist motorists in any way possible but he was equally taken aback by Nur Asmat’s generous deed.
“She went out of her way and acted of her own accord to resolve a motorist’s predicament, an action I commend.
“The motorist also kept to his word to repay the money lent to him.
“I am glad Joachim was able to proceed with his journey uninterrupted,” he added.