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Malaysia Airlines gets full marks for Covid-19 safety protocol

NST Business

KUALA LUMPUR: Malaysia Airlines Bhd has attained seven stars (full marks) in all categories from Airline Ratings in an independent review of its Covid-19 health and safety measures.

The national carrier said the rating was based on seven criteria: Covid-19 guidance on the airline's website, social distancing during boarding, flight attendants' personal protective equipment (PPE), the compulsory wearing of face masks onboard, modifications to the meal service, passenger hygiene kits, and the deep cleaning of the aircraft.

Group chief executive officer Captain Izham Ismail said Covid-19 had presented a challenge for Malaysia Airlines to adapt its services and protocols quickly to ensure passengers and staff are kept safe and comfortable. 

"In July 2020 we introduced the 'Fly Confidently' campaign to educate passengers on the enhanced measures implemented across touchpoints at airports as well as on board.

"We are very proud that the range of measures we have put in place from check-in through to arrivals have been recognised by Airline Ratings and hope that this seven-star rating provides further reassurance to our customers that every flight with Malaysia Airlines will be safe and enjoyable for all onboard," he said in a statement today.

Airline Ratings is a worldwide airline safety and product rating review website. 

Its rating system ranges from one to seven stars, taking into account a number of different factors related to audits from aviation's governing bodies, lead associations and the airline's own safety data.

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