PETALING JAYA: GoCar, Malaysia's car-sharing platform, today launched GoCar Garage – a new digital one-stop car service and maintenance solution – available via the GoCar mobile app.
The company said GoCar Garage aims to address an unmet need in the market for a seamless and transparent aftersales offering with trusted OEM-level ambience and service excellence.
The new solution is the latest offering adding on to the company's focus to provide "mobility-as-a-service" solutions that disrupt the status quo using technology.
Designed for digitally savvy and upwardly mobile Malaysians who are constantly on the go, the new GoCar Garage platform delivers an end-to-end solution where customers can easily select required services, confirm and pay for their service appointments and even arrange for pick-up and drop-off, anytime and from anywhere.
GoCar said the platform provides transparent pricing structures that customers can review and pre-approve via the GoCar app before any job is confirmed. This feature ensures there are no additional surprise costs, a frequent occurrence with after-market/third-party car workshops.
In addition to convenience and transparent pricing, customers can also enjoy several other benefits including:
⦁Free car wash and sanitisation
⦁Free 31-point vehicle inspection
⦁Ease of booking (via the GoCar mobile app)
⦁Door-to-door delivery service via GoValet (within 50km radius of the GoCar Hub) at a minimal fee, which will be waived for the month of August, in conjunction with the launch of GoCar Garage
⦁Six-month warranty for replacement parts
⦁Free two-hour usage of GoCar sharing on the day your car is being serviced
The service centre
Currently available at the GoCar Hub, which is located along Jalan Kemajuan, Petaling Jaya, GoCar Garage's well-equipped service centre and skilled technicians are proficient at servicing any brand and model of passenger vehicles, offering more peace-of-mind for customers.
"We believe we're addressing an unfulfilled need in the market for a seamless and transparent car servicing experience, especially for off-warranty cars. At GoCar, we are committed to using technology to improve customer experiences, especially in the area of car servicing, which currently still operates in quite a manual process. Our convenience offerings through GoCar Garage is where we believe we can truly offer the value-add that customers are looking for," said GoCar's chief executive officer, Wong Hoe Mun.
GoCar Garage's array of services include 45-minute oil change, battery inspection and replacement, tyre services, air conditioning repair and maintenance, brake repair and maintenance, and many more.
Using it
Customers who are considering servicing their vehicle at GoCar Garage only need to download the GoCar mobile app and follow three simple steps to enjoy a complete end-to-end experience.
First, to book an appointment, they will be asked to submit some identification information about themselves and their vehicle and select the required services from the full menu.
They will then be notified via the app on the cost breakdown for the services selected and the proposed appointment schedule. Only after they have given their confirmation and approval will GoCar Garage proceed with the job.
Once servicing is completed, they will receive a notification that the job is done and they can proceed to make payment via the app. A downloadable official invoice will also be provided. Payment options available include credit or debit cards, online banking or GoPocket points. Customers can then choose to collect their vehicle from the GoCar Hub or arrange for drop-off at their preferred location using the GoValet service.