PETRONAS AutoExpert and Carsome Group Inc, Southeast Asia's largest integrated car e-commerce platform, have formed a strategic partnership to enhance aftersales service offerings for customers across Malaysia.
The collaboration highlights both companies' commitment to building an integrated automotive ecosystem that goes beyond car sales to include comprehensive aftersales support.
The partnership designates Petronas AutoExpert as Carsome's official panel workshop with the latter providing training, internships and workforce supply to support the expansion of existing and future service centers.
Additionally, Carsome Academy - thd group's accredited automotive training institution - will collaborate with Petronas AutoExpert outlets under Sijil Kemahiran Malaysia TVET apprenticeship programme.
Together, they certify technicians in compliance with Malaysian Standards, focusing on upskilling and reskilling the current workforce to drive sustainable growth and meet the evolving needs of the industry.
In the first phase, the partnership will introduce services at 15 Petronas AutoExpert locations from Jan 13, complementing Carsome's existing service centres in Ampang and Petaling Jaya.
From the launch date onwards, customers will be able to place bookings at these 15 outlets in addition to Carsome's centres through its app or website.
"This strategic partnership represents a pivotal milestone for both Petronas AutoExpert and Carsome, which reinforces our commitment to make our customers' everyday lives simpler and better," said Mohd Zameer B Zahur Hussain, chief executive officer of Petronas Lubricants Marketing Malaysia Sdn Bhd.
"This collaboration is more than just a business move – it is a promise to elevate the automotive service experience to new heights," he added.
Carsome co-founder, chairman and CEO Eric Cheng said by providing comprehensive aftersales services and additional inspection points at selected Petronas AutoExpert locations, it ensures its customers receive continued support long after the purchase."
"This partnership offers convenience and peace of mind, as they can access high-quality maintenance services and vehicle inspections nationwide," Cheng added.