Country Garden Danga Bay to address all complaints from condominium buyers

JOHOR BARU: Country Garden Danga Bay Sdn Bhd (CGDB), the developer of the condominium project of the same name in Danga Bay here, said it takes all feedback and complaints from its buyers seriously.

Its chief executive officer Jason Fu said the company would evaluate the complaints and feedback and work with the buyers to rectify them.

"As a responsible developer, we will rectify any complaint that our buyers have, as long as it meets the regulations set by the relevant authorities. We will try as hard as possible to rectify their complaints and feedback," said Fu.

He said most of the complaints it received from the buyers did not involve major structural issues.

Fu was speaking to the media after a tour of the development. Also present were CGDB deputy chief executive officer Syarul Izam Sarifudin and head of strategy Ng Zhu Hann.

Last week, a group of 50 buyers of units at Country Garden Danga Bay filed complaints with the Housing and Strata Management Tribunal alleging that the low quality of workmanship and materials used were not in accordance with the details stated in the sale and purchase agreement.

Fu said all the plans for the development had been approved by the relevant authorities like the local council and the Fire and Rescue Department.

"The materials used in the construction of the project, whether sourced locally or from overseas, also meet the requirement set by government agencies like SIRIM and CIDB (Construction Industry Development Board)," said Fu.

Fu said CGDB had so far handed over the keys of about 4,400 units of condominium to the buyers since September last year and about 500 buyers had moved in to their units.

"We also have two more phases to be launched involving about 900 units. The design of these phases will depend on what the market demands," said Fu.

He said to date, CGDB had sold about 80 per cent of available units at the development.

Most Popular
Related Article
Says Stories