KUALA LUMPUR: CIMB Group Holdings Bhd has clarified that a processing error in the banking system has led to a small number of accounts being frozen.
"We are reaching out to these customers to ensure a fair and managed resolution.
"Impacted customers can also call us at 03 2295 6188 for further clarification and discussion," CIMB told the New Straits Times today.
Panic gripped account holders of CIMB on Monday when they received notification about money earmarked for debit from their accounts.
Money belonging to some account holders was earmarked to be debited in the form of various bank charges while some customers received duplicate credits and unsuccessful transactions via their accounts.
According to rumours circulating on social media, some 11,000 accounts belonging to CIMB's customers have been frozen since Monday and they were getting messages that they owed the bank thousands of ringgit.
A text message received by one of CIMB's customer read "We have earmarked RM24,211.98 from your account ending XXXX for erroneous duplicate credit(s) from year 2021. Your account will be debited starting February 2, 2022."
Another customer also received the same message, which told them that the bank had earmarked an amount of RM55,052.48 from the account.