KUALA LUMPUR: Security will be beefed up at all LRT, MRT, monorail stations by Rapid Rail Sdn Bhd (Rapid Rail) for the comfort and safety of passengers.
The rail operator is also calling out to train passengers to immediately report any criminal attempts or suspicious activities taking place within the stations.
"We will be beefing up efforts to assist passengers in making it more convenient for them to report such activities without delays, as well as adding more notifications, along with telephone numbers to be contacted in the platform area," said Rapid Rail in a statement.
It said they will also be beefing up cooperation with the police by increasing monitoring and patrols, especially in areas with suspicious activities.
"Our passengers can also report any suspicious activities to the station's officer on duty at the counter if the auxiliary police personnel are absent or they're on patrol," said the statement.
The statement said the company will also be conducting a series of crime prevention campaigns via social media to provide awareness and knowledge to passengers.
"The campaigns are to educate them to take necessary actions when faced with suspicious situations, such as criminal attempts," said the statement.
Rapid Rail's response comes after a social media user took to his TikTok account in sharing his experience of being approached by three different individuals at the MRT Merdeka station as he was waiting to board a train to the Bukit Bintang MRT station on March 2.
The social media user said three individuals approached him in a space of three minutes, and that they had attempted to scam him out of money. There were no security personnel at the platform for him to turn to for help.
In the minute-long video, the TikTok user said he had resorted to reporting the incident to officers on duty at the Bukit Bintang MRT station.
Rapid Rail confirmed the incident after reviewing their MRT's closed-circuit camera footage, saying the TikTok user was approached at the platform when the auxiliary police personnel were on duty at the station's foyer.