KOTA KINABALU: The Sabah Health Department will reactivate its customer complaint centres in all of its hospitals in the state.
Department director Datuk Dr Rose Nani Mudin said the centres were operational before the Covid-19 pandemic.
She advised members of the public to use the proper channels to voice their complaints.
"If they voice out their grouses only through social media, we won't be able to get the full details and particulars.
"Through the hotline, we can obtain the necessary information and details, who was involved, when and at what time.
"(With this information), we can take immediate action," she said.
Dr Rose was speaking to reporters after attending the 7th Sabah FCAS International Dragon Boat Race 2022 at Likas Bay, here.
The complaint channels, she said, were among the improvements already made by the Sabah Women and Children's Hospital in Likas.
The hospital was thrust into the spotlight last month when a social media user uploaded a post which alleged that a pregnant family member had suffered a stillbirth due to medical negligence.
The post, which went viral, drew mixed reactions from the public and led to threats against the facility's healthcare staff.
Commenting on the incident, Dr Rose said that an internal inquiry had been launched and that there was a shortfall in staffing.
She added that despite handling an average of 200 deliveries daily, the hospital was still providing its best service.
The department, she said, would also look into providing midwifery specialisation training for their staff to address the staff shortage.