Prasarana launches initiative to monitor and improve rail services

KUALA LUMPUR: Prasarana Malaysia Berhad (Prasarana) has launched an initiative to monitor and track the 'Mean Kilometre Between Failures' (MKBF) for its rail services.

Transport Minister Anthony Loke said the MKBF report which is part of Prasarana's Key Performance Indicators (KPI) was previously only presented to the ministry and now made public in an effort to improve the transparency of Prasarana's operations.

MKBF is an approach that will be used to assess the stability and journey of trains before damage occurs. The approach has been implemented in several countries.

"The latest information on MKBF will be made public every month, while updates on ridership, load factor, service reliability, service availability and station facilities of its rail and bus services under Rapid Rail and Rapid Bus, respectively, will be shared on a weekly basis.

"The initiative will also improve its rail and bus services as it allows the relevant areas to be identified and measures will be taken to address them in meeting the company's aim of one million kilometres of MKBF by the third quarter of 2026," he said at a press conference at the Prasarana Group Hari Raya Aidilfitri open house celebrations here today.

Also present at the event were Prasarana chairman Tan Sri Jamaludin Ibrahim, and its president and group chief executive officer, Mohd Azharuddin Mat Sah.

Meanwhile, Mohd Azharuddin said the initiative allows passengers to receive clear and accurate information of the public transport services.

"By tracking MKBF, we can provide passengers with clear and concise information about the performance of the related services, including the frequency and duration of disruptions, and how they are being addressed.

"The target to achieve an MKBF of one million kilometres for the LRT Kelana Jaya Line (KJL), LRT Ampang Line (AGL) and MRT Kajang Line (KGL), and an MBKF of 150,000 kilometres for Monorail (MRL) by the third quarter of 2026 is comparable to the target of the major rail operators around the world," he said.

He said currently the MKBF rate of Prasarana rail services was trailing behind other countries in the region but the company was determined to reach its target.

"Currently, the MKBF rates are between 151,000 km to 178,000 km for LRT Kelana Jaya Line (KJL), LRT Ampang Line (AGL) and MRT Kajang line (KGL), and 84,000 km for Monorail Line (MRL).

"This pales in comparison to Singapore's SMRT Line which has reached 2 million MKBF. However we are determined to reach the one million MKBF target."

Azharuddin added that Prasarana will continuously monitor its service performance and identify areas for improvement and implement measures to address them, ultimately delivering a better experience for its customers.

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