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NSTviral: Mcdonald's lodges police report, says customer was verbally aggressive and insisted on paying for chilli sauce

KUALA LUMPUR: McDonald's Malaysia has lodged a police report following an incident where a customer was charged for requesting additional packets of chilli sauce at an outlet in Melaka.

In a statement, the company said after conducting an internal investigation and reviewing closed circuit television camera footage, an initial oversight was found where its staff had unintentionally provided an insufficient amount of chilli sauce and this was immediately rectified.

"However, at that point, the customer became extremely irate and verbally aggressive toward our staff.

"The customer insisted on paying for an additional 10 packets of chilli sauce and urged our crew to issue a receipt for the purchase.

"Despite our crew's attempts to clarify that chilli sauce is provided free of charge, the customer angrily insisted on being charged for the 10 packets."

McDonald's Malaysia added that it is deeply disappointed with the actions of the customer, who not only displayed aggression toward its staff but also posted inaccurate information about the incident on social media.

"We have reported this incident to the police to ensure the safety of our crew in light of the customer's aggressive behaviour," it said.

Earlier, a man took to Facebook to air his grievances against the fast-food chain, claiming that his request for extra chilli sauce was being charged by the restaurant.

He had also posted a picture of the receipt for the purchase of the condiment.

"Life is getting tough. McD charges me for asking for extra chilli sauce…Done (purchasing) 10 packets of it at RM10.60…Congratulations McDonalds Ayer Keroh for taking proactive steps in line with the hike of global rice prices," the man chided in his post.

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