KUALA LUMPUR: KH Worldwide, the organisers of the Malaysia Open, have issued an apology to hundreds of angry badminton fans today over seating issues at the Axiata Arena in Bukit Jalil.
Despite paying between RM60 and RM85 for "premium section" tickets, fans cried foul after their seats were taken by a large group of spectators, who are believed to have "reserved" the spots in advance.
The affected fans, who held tickets for the same tier, found that the seats did not come with numbers and were meant to be on a first come, first served basis.
KH Worldwide said in a statement today: "We would like to clarify that there is a pre-blocked seating arrangement at section 306 and 307.
"This is a pre-arranged group booking who had requested to be seated in the group in order for them to communicate and for easy movement control.
"If this had caused any inconvenience to fans who had purchased tickets for the similar section, we humbly apologise and assure you that this will not be repeated.
"In good faith, we would like to extend a small goodie bag to all the fans who have been inconvenienced by this pre-arrangement.
"Kindly proceed to our redemption counter (next to the main entrance) to redeem your goodie bag. We sincerely appreciate your kind understanding on this matter."