Members of the public were held back from entering Kuala Lumpur's Mid Valley Megamall on the morning of March 21, causing great inconvenience.
Hiew complained to Actionline that, along with other motorists, she could not enter the mall for more than an hour.
“No one was told what was happening or where people should go. I was stuck in a traffic jam for more than an hour. When I asked the security guards what was going on, they could not provide any information.”
Hiew said the congestion was due to a fire drill.“The situation could have been avoided if motorists were informed about temporary routes.”
A Mid Valley City Sdn Bhd spokesman said a circular on the fire drill had been distributed.
“We sent a circular, dated March 10, to the office towers informing the staff of the fire drill, and in turn the tenants to circulate to their employees.
“For a fire drill, it is given that there will be traffic issues due to closure of certain roads and entrances. The best we can do is to relook into the entire operation and see how to reduce such inconvenience.” He said Mid Valley City deeply apologised for the inconvenience caused.
“We will review the fire drill operation and procedures to minimise inconvenience to shoppers and tenants.”