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KANGAR: A Malay state Road Transport Department's (RTD) staff who is fluent in Mandarin, became famous overnight when a video of her explaining the process of car ownership transfer procedure to two students from Shandong, China, raked over one million views.

According to Nur Syafiqah Azaman, 23, the two Universiti Utara Malaysia (UUM) students, Sun Wen Xuan, 18, and Zhai Qin Xing, 19, just bought a car for their use while studying in this country and wished to transfer its ownership. However, they were having difficulty getting the process done as both were not fluent in English and could not speak Malay.

"Seeing their difficulties, I was compelled to assist them.

"I did not expect my colleague to record the video while I was explaining the process to them in Mandarin.

"I learnt the language since I young as my mother is a Chinese and we converse in Mandarin at home. Apart from that, I was enrolled at a Chinese vernacular school, Sekolah Rendah Jenis Kebangsaan Cina (SJKC) Yit Min in Changlun," she said.

The 37-second-video of Syafiqah assisting the students was shared through WhatsApp and Facebook yesterday.

Meanwhile, state RTD director Shahrul Azhar Md Dali said it is an advantage for the department to have someone like Syafiqah who is multilingual.

"I also encourage the staff, especially those at customer service division, to learn languages such as Mandarin or Tamil," he said.

According to Nur Syafiqah Azaman, 23, (left) the two Universiti Utara Malaysia (UUM) students, Sun Wen Xuan, 18, and Zhai Qin Xing, 19, just bought a car for their use while studying in this country and wished to transfer its ownership. However, they were having difficulty getting the process done as both were not fluent in English and could not speak Malay. ( Facebook photo)
According to Nur Syafiqah Azaman, 23, (left) the two Universiti Utara Malaysia (UUM) students, Sun Wen Xuan, 18, and Zhai Qin Xing, 19, just bought a car for their use while studying in this country and wished to transfer its ownership. However, they were having difficulty getting the process done as both were not fluent in English and could not speak Malay. ( Facebook photo)
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