CYBERJAYA: Maxis has been crowned as the Best Cellular Service Provider for the Star Rating Award for 2016 today while Tune Talk was named as the Best Mobile Virtual Network Operator at the Star Rating 2016 award ceremomny here today.
Deputy Communications and Multimedia Minister Datuk Seri Jailani Johari presented the awards to the winners.
In the sub-categories, Maxis won Best Network investment and was a joint winner with U-Mobile in Best Compliance to Communications and Multimedia Act 1998.
Other winners were Celcom for the Best Consumer Satisfaction category and Digi clinched the Best Quality of Service title.
Earlier, Jailani said the quality of service (QoS) deliverables and standards was important for those in the telecommunications services.
"QoS is a measurement that reflects the service performance of the industry that will subsequently impacts the consumers' perception towards the service providers.
"Therefore, in order to protect the interest of the rakyat, the government has taken various initiatives to enhance the service delivery.
"While the QoS is undeniably important, focus is also given to establish, expand an excellent Quality of Experience (QoE)," he said, adding QoE covers quality in a more holistic manner including QoS, consumer expectations, services branding and pricing.
According to the Malaysian Communications and Multimedia Commission (MCMC), as of first quarter of this year, he said, Malaysia's mobile-celullar subscription stood at 42.8 million or 133 per cent from the overall Malaysia population of 32.8 million.
"This is a strong and positive indicator which reflects the rakyat's receptiveness to new technologies.
"With 81.8 per cent penetration broadband at first quarter of 2017 and 30.6 million broadband subscriptions, I believe the rakyat has spoken; they wish to be connected, live in a society that embrace the technology that drives their lives in all aspects," he added.
Being a responsive and responsible government, Jailani said, the prime minister had announced in the recently tabled 2018 Budget a sum of RM1 billion via MCMC to be allocated to expand the telecommunications infrastructure and the broadband services in Sabah and Sarawak.