KUALA LUMPUR: LRT passengers were disappointed at being kept in the dark following a service disruption at Kelana Jaya station today.
University student Dillon Khoo said he had to wait for about 90 minutes at two train stations before finally arriving at his destination.
He said he waited for 45 minutes at the Lembah Subang station before a train from the direction of Kelana Jaya arrived to take the passengers to Ara Damansara station.
From Ara Damansara, he waited another 45 minutes before he finally boarding a train to Putra Heights station.
The 21-year-old said it was frustrating that passengers were not fully informed of what transpired.
"Passengers at Lembah Subang were only informed around 30 minutes after I got there.
"The staff informed us that the track was facing some problem, but they could have told us earlier so that commuters can find alternative routes to their destinations," he told New Straits Times.
His opinion was shared by Zhen Yong Chan, who commented on Rapid KL's Facebook page.
"Thank goodness no one was injured after hearing that the Kelana Jaya station roof had collapsed due to a thunderstorm earlier on.
"However, I suggest that the staff inform passengers that they need to expect some delays due to only a single track being used from the Kelana Jaya to Ara Damansara station.
"But still, good job to Rapid KL in handling the issue promptly," he wrote.
Another commuter, Fazli Husain, said there should be fare refund due to the long delay.
"Commuters should at least be given back a percentage of how much was paid for the original ticket, depending on the length of delay," he said.
The Kelana Jaya LRT station was temporarily closed for safety reasons following heavy rain and strong winds.
In a statement, Prasarana Malaysia Berhad (Prasarana) said the adverse weather had caused part of the station's roof blown off.
"There was no accident or injury reported.
"As the rain was still heavy, the Kelana Jaya station was closed for safety reasons, while other stations will continue to operate as normal," it said.
Trains from Gombak to Putra Heights and vice versa would pass by the Kelana Jaya LRT station without stopping.
According to Rapid KL, delayed rail service over 15 minutes will entitle commuters to a refund voucher at the discretion of the station manager.
For further enquiries or need assistance, call the RapidKL Helpline at 03-7885 2585 or seek help from the Customer Service Officers.