KUALA LUMPUR: Beginning today, airline passengers will no longer have to worry about hidden charges on their air tickets. The Malaysian Aviation Commission (MAVCOM) has seen to that.
MAVCOM will enforce the amended Malaysian Aviation Consumer Protection Code 2016 (MACPC) that requires airlines to disclose the final prices of air tickets after adding all the charges effective today, MAVCOM chief operating officer Azmir Zain said yesterday.
He said the days of airlines levying multiple hidden extra charges, such as administrative and card-payment charges, on passengers has come to an end.
“If carriers continue imposing hidden charges, we can take action against them for violating the law.
“For example, the carriers can choose to forgo the card-payment charge or, if they still wish to impose the charge on passengers, that will need to appear in the price of the air ticket and not as a hidden charge,” he said in an interview at his office.
Azmir said MAVCOM had recommended the amendment following numerous complaints from the public to provide better and more comprehensive consumer protection for airline passengers in the country.
He also said that MAVCOM had approved 864 additional flights on 27 domestic routes between May 25 and June 17 in conjunction with the Hari Raya, Hari Gawai and Pesta Kaamatan festive seasons.
These include 114 flights between Kuala Lumpur and Kota Kinabalu; 88 between KL and Kota Baru; 83 between KL and Kuching; 27 between KL and Sandakan; 29 between KL and Tawau and 11 between Langkawi and Melaka.
“The 864 additional flights translate to 283,592 seats. This means 283,592 people can enjoy going home for the festive celebrations.”
He added that 580 flights of the 864 additional flights were offered by AirAsia, 121 by Malaysia Airlines, 153 by Malindo Air and 10 by Firefly.
Azmir said that based on the latest MAVCOM survey on airfares of 10 routes, additional flights have resulted in lower airfares in the majority of those routes compared with last year.
“Seven routes resulted in lower airfares by as much as 8.9 per cent to 71 per cent. They are KL-Alor Star, KL-Kota Kinabalu, KL-Bintulu, KL-Kuching, KL-Labuan, KL-Miri and KL- Kuala Terengganu.
“However, we have also noticed that there were a handful of routes which had seen an increase in airfares — Johor Baru-Sibu, KL-Sandakan and KL-Tawau.
“We reckon this is an indication of the level of demand for those particular routes relative to supply despite the additional services,” he said.— BERNAMA