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A RapidKL bus picking up passengers outside KL Sentral in Kuala Lumpur. (FILE PIC)
A RapidKL bus picking up passengers outside KL Sentral in Kuala Lumpur. (FILE PIC)

CITY folk want Rapid Bus Sdn Bhd to improve its service, particularly in terms of journey time, punctuality, frequency of buses and drivers’ manners.

Commuters complained that some RapidKL buses repeatedly fail to follow the schedule, which inconveniences the public, especially those who depend on public transport to get to work.

Nur Izwanie, a RapidKL commuter who voiced her disappointment through Facebook, urged the bus company to act on her complaints about RapidKL feeder bus service 802, which connects Kelana Jaya LRT Station to Kota Daman-sara.

“Please monitor the schedule of the 802 bus. It has always missed its schedule.

“I have filed many complaints on the matter. Its reply was that action would be taken, yet up until now, the bus service is still problematic,” she said.

Nur said she and other commuters had to wait for about an hour for the 802 bus to arrive, even though it was scheduled to depart from the Kelana Jaya LRT Station between 6.20pm and 6.30pm.

She said the bus missed its schedule at least once or twice a week during the evening peak hour.

Janice Juedy complained that a RapidKL bus driver was unprofessional and rude when she did not have the exact change to pay for her ticket.

She claimed that the driver raised his voice even though she got the correct amount from other passengers to pay for the ticket.

“He was angry with me because I did not leave the bus to get the change.

“This is ridiculous,” she said, adding that this took place on the 506 bus from the Putrajaya Sentral Bus Terminal to Kelana Jaya.


Rapid Bus Sdn Bhd has apologised in response to complaints posted on its Facebook website.

A spokesman said he would forward the complaints to the operations team for action to be taken.

Commenting on the punctuality of RapidKL feeder bus, 802, he said the frequency was every 30 to 45 minutes, depending on the traffic.

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