KUALA LUMPUR: PLUS Malaysia Bhd has reduced congestion at all its central region toll plazas exit lanes by 48.2 per cent.

This is after it implemented the “No Touch ‘n Go reload service” since August 1.

In a statement, PLUS said it initiated the “No Touch ‘n Go reload service” over two months ago.

“There has been significant reduction in drivers with insufficient balance attempting to reload their Touch ‘n Go card at the exit lanes at toll plazas in the central region between Seremban and Ipoh South.

"On August 1, 2019, the day one statistics showed a daily average traffic volume of 850,000 vehicles in the central region, whereby the daily congestion at the toll exit lanes are a direct result of five per cent drivers with insufficient balance in their Touch ‘n Go card," it said.

Though the figure of five per cent seems small, it is 42,500 vehicles contributing to high congestion and time wastage, impacting 95 per cent of other drivers on the PLUS highway, it added.

However as at September 30, PLUS said it had recorded a drop from 42,500 cars per day to about 22,000 cars with insufficient balance in their Touch ‘n Go cards, a significant 48.2 per cent drop.

"The implementation of the no Touch ’n Go reload service also ensures safety of PLUS customer service agents and reduces the risk of life and limb as there have been several cases of heavy vehicles driving through the booths at toll plazas."

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