PUTRAJAYA: With 360 degrees perspective in mind, the government is contemplating a new set of Key Performance Indicators (KPIs) for the civil service.
Chief Secretary to the Government Datuk Seri Dr Ismail Bakar said the government was still surveying the possibility of churning out the new KPIs for ministries and all government servants by taking into account all aspects including public perception.
“(We are exploring) everything. (It is ) 360 degrees,” he said when met on the sideline of a closed-door special programme with the administrative members today.
Prodded to elaborate on what would be the changes, Ismail replied: “We haven’t decided yet.”
The past government has introduced a slew of KPIs for the ministries and the ministers, especially for the six national key results areas (NKRA) in 2009.
These KPIs were reported would help streamline procedures and pool resources in an organisation, and all efforts would be focused on achieving the targets in a reasonable period of time to initiate a transformation process with people who would derive the benefits.
The administration under former Prime Minister Tun Abdullah Ahmad Badawi was also reported to have issued a compulsory order to all ministries and departments dealing with the public including the Immigration Department, the Inland Revenue Department, and the Road Transport Department to come up with their own KPIs on Jan 1, 2004.