KUALA LUMPUR: RapidKL has launched an investigation into claims by a passenger about a disabled elderly person on board the operator’s bus who was chased out by the driver because she soiled her pants.
The operator said the incident took place on Jan 9 on the Rapid KL MRT feeder bus that plies the T408 route from the Taman Mutiara MRT based on the passenger’s posting.
“As of today, our effort to reach out and engage with Ms Lucia Pier (the originator of the post) has been unsuccessful. Nevertheless, Rapid KL would like to thank Ms Lucia Pier for bringing this matter to light and for her display of kindness and good citizenship,” it said.
RapidKL further said that once the investigation wraps up, it would undertake the appropriate disciplinary and remedial measures to ensure that its guests have pleasant and safe journeys on board its assets or while using its facilities at the stations.
Pier’s posting on an elderly woman who was chased out of the bus for soiling her pants went viral some days ago. The woman whom she described as an ‘aunty’ had a prosthetic leg, poor vision and kidney failure. She had just returned from her check up at Hospital Universiti Kebangsaan Malaysia when she was given the boot.
Pier, who came to the woman’s aid, also said that one of the cleaners at their train station tried to chase the ‘aunty’ away from the toilet.
Later, RapidKL said it was committed to continuously working together and supporting the community in line with its vision to provide a reliable, efficient and sustainable service to the nation.
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