KUANTAN: Food truck operators here have expressed reluctance to migrate to a cashless transaction system through the e-wallet platform, stating that it is a tedious process.
Checks by the New Straits Times at a food truck spot at KotaSAS here revealed that out of nine businesses in operation, only one used the e-wallet facility.
The owner of Hot Plate food truck, Chef Shah, expressed support for the e-wallet platform, saying it was convenient for his businesses.
He said he did not need to return change as customers would key in the exact amount from their e-wallet.
“I agree that the e-wallet system is better and makes it easy to do business. But, as a customer, it is troublesome as not all shops and businesses use it.
“On top of that, there are various brands too. The business may not have the one I use frequently,” he said.
Shah said sometimes, he experienced Internet coverage problems, which affected the payment system.
He said he was not sure how the government could improve on this, but hoped that those outside the Klang Valley would not experience the same issue.
A chat with food truck operators who have yet to adopt the service found that they were not interested in the method.
One beverage truck owner said he knew nothing about the service and its implementation.
“We’re not interested. We have not thought about it much.”
Others cited the same reason, adding that they were more interested in dealing with cash.