KUALA LUMPUR: Tourism, Arts and Culture Ministry has received 111 complaints via its Covid-19 Call Centre since March 19.
Its minister Datuk Seri Nancy Shukri in a statement today said the hotel sector received the highest complaints with 40, followed by matters related to licensing (12 complaints); tourism companies (12 complaints); Malaysia My Second Home (three), and matters related to arts and culture (three).
“While the remaining, some of it was not relevant to the ministry, but related to the safety such as immigration, transportation, and Covid-19.
“There were also artistes’ associations and buskers, who called the call centre for more information on the benefits of Economic Stimulus Package,” she said after visiting the call-centre that operates from 8am to midnight.
Nancy added that the matters will be brought to the ministry’s top management and subsequently to the Cabinet, in order to assist the affected industry players.
“Complaints that not under our purview will be forwarded to the respective ministry for further action,” she said.
Present were the ministry’s secretary-general Datuk Dr Noor Zari Hamat and deputy Norazman Othman.
The ministry’s Covid-19 call centre, which operates during Movement Control Order, could be reached at 03-8891 7189 or email at [email protected].
The public can get information related to the tourism industry and culture via FAQs at the ministry’s website www.motac.gov.my.