KUALA LUMPUR: Malaysian Airports Holdings Bhd (MAHB) is digitalising the local airports it manages under Airports 4.0 Vision.
It is designed to create an integrated seamless end-to-end journey for the customers, via the digital transformation journey, said MAHB chief strategy officer Azli Mohamed.
He added MAHB had established a big data analytics through an 18-month journey, while identifying the potential tools to enhance its operational efficiency and productivity.
"We partner with an application software provider, SAP as the fundamental in feeding in the next journey of Malaysia airports' digital transformation," he said at a press conference after the Asian Innovators Summit 2017 that features the Airports 4.0 Vision here today.
Azli said digitalisation on the Airports 4.0 Vision is highly integrated human capital environment with a solution that helps MAHB to manage big data and intelligence for efficiency its employees for better services towards customers.
"We have 39 airports that vary in terms of sizes and capabilities. The interpretation of Airports 4.0 Vision gives digital and integrated journey for customers and partners selectively," he said.
Azli said the digital transformation allows the airport operator to improve its operations processes, manage revenue leakages and assets management.
"Realistically, we currently focus on KLIA and klia2 first on the digitalisation. We are looking at all aspects to bring down the cost," he said.
He pointed out that the capacity of the KLIA is designed for 25 million passengers, while klia2 is designed for 45 million passengers.
"KLIA is at its maximum capacity. We are in talks with the government on the expansion plan, although it will take some time.
"The only way to address the growth is through automation and technology. This is where technology comes into place," he said.
He said the transformation is part of MAHB's business plan for runway to success 2020, which had started two years ago.
"Airports 4.0 Vision is one of the enabler in the region. But it is all about addressing the four pillars - to maximise Kuala Lumpur as a hub, creation of a total airport experience, maximise the potential of Aeropolis and MAHB's international expansion beyond its current involvement in Hyderabad and Turkey," he said.