Kuala Lumpur: Tata Consultancy Services (TCS) announced the successful implementation of a large-scale and industry-first transformation project to migrate Malaysia Airlines’ data centre to a 100 per cent hybrid-cloud model.
The leading global IT services, consulting and business solutions organisation said via latest evolution of a multi-year partnership, would lead the airline’s largest ever IT transformation project.
Malaysia Airlines chief information officer Tan Kok Meng said the airlines has set an ambitious goal to digitally transform core IT operations to an as-a-service model, to achieve a quantum leap in cost savings, scalability and efficiencies.
“TCS has been an integral component of our success in our shift to cloud, serving as trusted partner throughout the journey. The partnership has created a solution that helps position Malaysia Airlines as a leader in digital capabilities that ultimately deliver a better customer experience,” he said in a statement, yesterday.
He added the pioneering move makes Malaysia Airlines the world’s first full-service airline to completely replace its existing data centres and adopt full-scale cloud solutions for its entire range of nearly 200 applications running mission critical commercial, operations and corporate systems.
TCS Asia Pacific President Girish Ramachandran said the partnership would allow Malaysia Airlines to develop an innovative, industry-leading cloud-first model that is helping it reinvent itself and gain an edge in the highly competitive global full-service airline sector.
"This industry-first transformation not just drives improved value and enhanced operational efficiencies, but equally important, it enables Malaysia Airlines to deliver a better customer experience that results from a digitally-reimagined all-cloud IT model,” he said.
As primary service partner, TCS collaborated with Microsoft, SAP, and numerous other vendors to ensure Malaysia Airlines’ current phase of digital evolution is seamless and cost-efficient and delivered without business disruption.
The project scope included re-platforming of legacy applications for cloud compatibility and network service provisioning for large and complex airline operations.
The cloud-centric model is achieving exemplary results, including a 51 per cent cost reduction forecast over a five-year period from mid-2016; productivity improvements up to 80 per cent for core applications; application delivery times accelerated from days to hours in some cases; enhanced security and compliance capability and reporting, to name a few.