SEPANG: SEPANG: Ground Team Red Sdn Bhd (GTR), today, unveiled its control centre for ground handling services at Kuala Lumpur International Airport 2 (klia2).
The fully digitalised control centre allows GTR to track aircraft handling by converging real time digital information on passengers boarding, baggage reconciliation and ramp loading activities through a digital dashboard, with the target of an aircraft turnaround of 25 minutes.
In digitalisation the operations, guest services personnel will use a smartphone to execute the gate boarding process, allowing staff to board passengers conveniently while tracking the gate boarding process in real-time efficiently and accurately.
Transport Minister Loke Siew Fook said GTR's efforts to enhance airline ground handling operations through the use of the GTR Airport Control Centre.
"This will greatly contribute to an effective workflow, which in turn will benefits travellers by providing them with a seamless travel experience.
"I have always emphasised the need to improve operational efficiencies and elevating service levels at the airport. This is the right direction towards making klia2 a truly world-class terminal," he said during the launching ceremony of Malaysia's first digital airport control centre, here, today.
GTR chief executive officer Kevin Chin said the digital control centre is a first for Malaysia that will revolutionise how ground operations services are delivered.
He added GTR has set RM35 million aside to improve its service delivery, spanning across Guest Happiness, Cargo, and Ramp operations.
"This control centre is part of this investment in the reformation and innovation of our ground handling operations," he said.
He said the centre also allow GTR to serve its clients better while providing an improved travel experience for passengers and improving hub passenger connectivity through klia2.
"It is our goal to establish more such centres across the region in the near future," he said.
GTR staff will also now use their handled devices to automatically clock in when they report for work and receive their flight assignments automatically. This saves time for staff to meet their flights without the need to report to the office.
Another key feature of the centre includes a virtual reality training chamber with six-modules including cargo ramp, technical ramp (lavatory), technical ramps (water service and air-conditioning, ground power unit and aircraft marshalling).
This allows ground personnel to stimulate and safely conduct real world scenarios and training exercises without the need for aircraft availability.
Established on November 1, 2017, GTR is a joint-venture between AirAsia Bhd and Singapore's SATS Ltd. GTR provides a comprehensive range of ground handling services such as guest handling, baggage services, aircraft handling, cargo handling services and security services.