KUALA LUMPUR: Standard Chartered Malaysia has been recognised as the third best bank in the country based on Forbes' World's Best Banks 2023 market survey.
Standard Chartered said the recognition accentuated its commitment to delivering excellent customer service experience in providing innovative and seamless banking solutions that meet client's evolving needs.
The survey's outcome was derived from customer feedback based on several criteria.
They comprised general satisfaction, trust, terms and conditions, digital services, customer service and financial advice.
Forbes collaborated with renowned market research firm Statista to conduct the survey that involved 48,000 bank customers across 32 different countries.
Chief executive officer Mak Joon Nien thanked Standard Chartered Malaysia's clients for the trust and continued support over the years.
"We are truly honoured to have received this meaningful and prestigious recognition.
"As Malaysia's first and oldest bank for 148 years, we continue to be committed towards keeping the client experience at the heart of our value offering, offering best-in-class banking services, and providing sound financial advice to our clients," he said.
Standard Chartered has been championing digital banking innovations by building and leveraging existing partnerships and transforming its core to provide customers with innovative products and services.
"The bank was one of the pioneers in Malaysia to introduce Apple Pay to provide easy, secure and contactless payments to its clients.
"The bank also introduced SmartStocks, an award winning one-stop online share trading platform, bringing clients the convenience of trading on 12 exchanges across seven global markets via one account on any web-enabled or smart device," it said.
Standard Chartered Saadiq Malaysia, the bank's Islamic banking arm, was also recognised as the Best Islamic Bank in Malaysia 2023 by Digital CX Awards recently.
The bank also launched its wealth academy in partnership with INSEAD to uplift the capabilities of its relationship managers and wealth specialists to be able to provide personalised, high-quality advice and solutions to clients and offer a differentiated experience.