Malaysia Airlines says sorry for in-flight catering hiccups on first day without Brahim's

KUALA LUMPUR: Malaysia Airlines Bhd has expressed regret for the hiccups on the first day of directly managing its in-flight catering service on certain routes.

The airline said these challenges, compounded by rainy weather conditions and changes to aircraft parking bays at KL International Airport, had impacted several flights during the first half of the day.  

"In addition, the airline experienced coordination issues that we are actively addressing with relevant partners," Malaysia Airlines said in a statement. 

Malaysia Airlines noted that close to 80 per cent of flights had taken off on schedule, as of 12 noon today. 

The airline has apologised to its passengers for the inconvenience.

"Customer experience remains our primary focus and we deeply appreciate their patience and understanding during this time," it said. 

On Wednesday, Malaysia Airlines announced the end of its 26-year partnership with in-flight caterer Brahim's Food Services Sdn Bhd (BFS). 

Malaysia Aviation Group (MAG), the parent company of Malaysia Airlines, said it would resume providing in-flight meals on specific routes starting Sept 1, after its contract extension with BFS ended on Aug 31.  

"During this transition, Malaysia Airlines will be serving the impacted routes with alternative in-flight food and beverages, ensuring seamless operations while minimising any potential impact on customer comfort and experience," MAG noted.

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