Malaysia Airlines response to former transport minister's suggestion following e-boarding setback

KUALA LUMPUR: Malaysia Airlines Bhd has suggested that it will be flexible in regards to boarding pass usage on mobile devices. 

The national carrier said it continues to collaborate with its key stakeholders to standardise policies across all of its business ecosystems and supply chains. 

It added that it is committed to prioritising its passengers' unique needs, ensuring a seamless travel experience while maintaining flexibility in boarding pass usage on mobile devices. 

"We remain dedicated to ongoing enhancements to provide the best service possible with safety as our utmost priority," Malaysia Airlines spokesman told Business Times today. 

Yesterday (Nov 5) former transport minister Datuk Seri Dr Wee Ka Siong had suggested Malaysia Airlines to revise its standard operating procedure (SOP) for e-boarding passes.

In a Facebook post, he wrote that a passenger on a flight to Kuala Lumpur from Johor Bharu had asked for his help when he was queuing at the security counter at Senai International Airport (Senai Airport) prior to entering the security checkpoint. 

The passenger told Wee she had checked-in for flight MH1058 ffrom Senai to Kuala Lumpur for herself and her father, who does not have a mobile phone. 

According to the passenger, only one e-boarding pass is allowed on each mobile phone and the security did not allow her father to board the flight. 

Wee said the passenger claimed that the problem only happens at Senai Airport. She also told the former minister that the guards told her that only Malaysia Airlines has a rule of one e-boarding pass per mobile phone. 

He added that a Malaysia Airlines duty officer intervened and eventually the passenger's father was allowed to board the flight. 

"I would like to ask some questions of the management of (Malaysia Airlines) and LTS (Senai Airport); why is only one e-boarding pass allowed in one mobile phone? What about the elderly who are illiterate or do not have a mobile phone?" Wee asked in his Facebook post. 

He also questioned the different SOP for e-boarding at Senai Airport and Kuala Lumpur International Airport.

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