KUALA LUMPUR: Bank Islam Malaysia Bhd has reminded the public to safeguard their personal and account details from scam tactics involving phishing or malware.
Phishing is the practice of sending emails or online messages from parties pretending to be valid companies to dupe users in disclosing their personal information such as username, account numbers, debit and credit card and other important details.
Malware is a specially designed software to collect information and spy, control, and attack personal devices such as smartphones, smartwatches, tablets and computers.
"Fraudsters will install the malware onto the devices through their developed applications. Often, it looks similar to the actual application to confuse the users," Bank Islam said.
"These fraudsters will then exploit stolen confidential information to manipulate the device settings, enabling access to applications, including vital platforms such as banking applications and emails," it added.
Bank Islam reiterated that no third party is appointed to obtain customers' information and account details.
Any changes to the information and customers' banking account can only be done on Bank Islam's official platforms including its internet banking, GO by Bank Islam mobile banking application or GO Biz by Bank Islam and Be U by Bank Islam.
Any downloads must be made via the official app store like Google Play Store and Apple App Store.
Customers are advised to refrain from storing their banking username and password on the website browser.
Bank Islam also said it takes proactive measures to ensure the customers' deposit and transactional accounts are safe while enforcing robust safety measures and governance compliance to the industry standard.
"Bank Islam understands the importance of trust in banking relationships and is ready to provide professional and sound advice," it added.