KUALA LUMPUR: SITA — the world’s leading air transport information technology and communications specialist — has helped provide a smooth start to flight and passenger operations at the Kuala Lumpur International Airport 2 (klia2).
SITA’s AirportConnect Open platform, which opened on May 2, automates passenger processing for the terminal, while the SITA Departure Control System reduces the complexity of check-in and boarding. Its baggage solutions, BagManager and BagMessage, improve baggage processing efficiency, which helps to ensure on-time departures.
Malaysia Airport Holdings Berhad (MAHB) operations services general manager Datuk Azmi Murad said more than 300 airlines used SITA’s AirportConnect Open to process millions of passengers every day in more than 400 airports around the world.
Azmi said MAHB was delighted that all airlines, AirAsia, Malindo, Cebu and Tiger, were onboard the new system.
“Our agreement with SITA has enabled
us to procure bulk discounts for all airlines at both KLIA-Main and klia2,” he said, adding that in Malaysia, as in most other countries, Immigration authorities conduct authentication checks against Interpol-supplied database.
“They currently use hardcopies and standalone softcopies. An online version could be ready within a month.
“SITA’s technology will serve as an important platform for growth.
“Using the new platform, airlines can access their IT applications in real time on shared equipment.”
Meanwhile, SITA Asia Pacific president Ilya Gutlin said their AirportConnect Open enhanced service quality for passengers.
“The platform serving both the main terminal and klia2 enables the airport and its airlines to handle more passengers with the same resources.”
The new 10-year deal with MAHB is an innovative extension of the SITA system currently in place in KLIA’s main terminal.