IREFER to last Sunday’s report “Social media threat to doctors” and would like to say that to be successful in any profession, one must, first and foremost, look the part.
Previously, doctors wore a white lab coat, which gave them an air of distinction and professionalism. They also wore a shirt, tie and suit underneath, as would be expected of any professional.
As time went by, doctors discarded their uniform, and now, it is not uncommon to see them dressed inappropriately.
While it is true that a person is valued for his abilities, a capable person would recognise the value of good appearances and, therefore, make the best of his or her nature. A good appearance instils trust in the customer, or in this case, the patient, and paves the way for better interaction.
We are constantly reminded of the necessity to go for yearly check-ups to monitor our health.
Well, let me tell you that if doctors looked more professional, they would inspire greater trust in their patients and, therefore, more patients will follow their advice.
The second point is that background knowledge has become an essential part of any profession. It is that knowledge that helps you distinguish between a real threat and a simple discomfort.
At the degree level, background knowledge involves a lot of reading — books, magazines, articles — generally anything.
Nowadays, with technological advancement, people read electronic books on tablets or even on their handphones. It is merely a matter of taste and convenience. As long as the person reads and acquires relevant information, time is well spent.
Social media, including Facebook and Twitter, can give you fast and useful information, and you can treat them like you would treat a book. If you like the subject, you can buy the book and read it, and if not, you leave it on the shelf.
When people send you posts that provoke you, the best thing to do is to disregard them. And if you feel that expressing your discontent would serve a useful purpose, then do so in a kind and constructive manner.
However, it is my experience that what you write in your profile and what you yourself share with your friends would largely dictate how they treat you and what they send to you. People will not send unwanted posts if they know that you dislike those kind of material.
The third point would be pricing. A doctor is a well-regarded and respected professional because his profession is safe. It gives a secure and stable income but lately, there is much evidence that doctors may not be earning much.
When the doctor interviewed in the article, Dr Fatima Najla, said that she performed a Caesarean section on a patient that led to negative comments on the Internet, she should remember that unless you are able to deal with criticism adequately, your good name and reputation will suffer.
I would conclude by saying that too many doctors, just like their patients, lack good language skills and so, are unable to communicate effectively.
Two of the most unpleasant effects of miscommunication are fear and anger.
I agree with Dr Fatima that a dissatisfied patient should go back to the doctor and discuss any concern with him or her instead of taking it to the Internet.
Marisa Demori, Kuala Lumpur