KUALA LUMPUR: Malaysia Airlines (MAS) had contacted all next-of-kin in Malaysia and around the world to notify them on the impending announcement of the Declaration of Accident for flight MH370 on Jan 29.
In a statement, MAS said that prior to the scheduled announcement by the Department of Civil Aviation, all next-of-kin were notified via telephone calls and in certain instances by text messages, when the calls were unanswered.
This comes after reports on the manner of communication for the MH370 accident declaration, which is believed to have caused discontentment among family members of the passengers and crew onboard.
“These calls were done personally by its Family Support Centre, caregivers or representatives from the airline’s regional offices.
“The next-of-kin in China were notified via text messages by MAS Family Communications and Support Centre in Beijing,” the statement said.
MAS said they are working with the government and related agencies to organise engagement sessions with family members to discuss various matters related to the declaration.
The statement added that the airline remains committed to provide for the well-being of family members of those onboard MH370.