UNDENIABLY, political matters and the rising cost of living are now keenly discussed by Malaysians at large. Stretching the ringgit to cope with expenses has become a major household priority. It is not surprising to see many implementing various measures to cushion the impact of the cost of living such as by eating at home or even packing food for lunch at work. One notable change is relying on public transportation when moving around.
Of late, the Malaysia Consumers Movement (MCM) is experiencing a spike in complaints on the dwindling service level of the Light Rail Transit (LRT) system.
Consumer grievance is focused on service levels during peak hours, and the rise in the number of breakdowns. It is certainly unacceptable for daily users to succumb to service levels which have moved from bad to worse, and now, its worst. Most LRT stations are overcrowded as commuters wait for congested trains.
It is agonising for pregnant women and senior citizens. Further aggravating the situation are the frequent technical glitches. While the infrastructure is commendable, the operational management remains questionable.
Consumers are increasingly frustrated as to why Rapid KL is failing to monitor peak time traffic and taking the necessary steps to overcome congestion issues.
What is the operational plan to ensure that time and service excellence is improved accordingly?
As the LRT is now the most preferred mode of transportation, it is incumbent upon the service provider to improve its service levels, especially during peak times.
The MCM calls on the relevant regulatory authorities to immediately look into the issue of worsening public transportation service level, especially the LRT.
This is vital if we aspire to achieve a dynamic and integrated public transportation network.
More importantly, as Malaysians struggle to make ends meet, it is only right that regulators take necessary action to mitigate consequences arising from compromised service levels.
Regulators and businesses have
a role to play together. The MCM urges all parties to be more mindful of adequately discharging our shared responsibilities for a sustainable future.
DARSHAN SINGH, President, Malaysia Consumers Movement (MCM)