KUALA LUMPUR: Tenaga Nasional Bhd (TNB) is ready to assist consumers dealing with high electricity bills following the reactivation of its metre-reading operations nationwide.
TNB temporarily ceased all metre-reading activities upon the enforcement of the Movement Control Order (MCO) on March 18 to curb the spread of the Covid-19 coronavirus.
TNB chairman Datuk Seri Mahdzir Khalid said the utility company is aware of complaints regarding unusually high electricity bills since metre reading operations resumed on May 15.
"We understand and are aware of the frustrations experienced by those who have received such bills.
"Customer service officers are available to assist and explain the calculations and billing adjustments that have been made via the TNB CareLine at 1300 88 5454 and the TNB Kedai Tenaga," he said in a statement.
TNB is reported to have informed all users that once metre reading operations resume, all bills would be adjusted accordingly.
Metre readings were not allowed during the MCO as it required TNB metre readers to enter premises and houses, thus bills were based on the month prior to the enforcement of the MCO.
Mahdzir said TNB customers can also seek clarification on the calculation of their bills during the MCO by checking online at https://www.tnb.com.my/prihatin.
He said TNB also introduced a post-MCO relief package on May 14, the Easy Payment Plan (EPP) offering to postpone late payment surcharge until Sept 30, and extend a delay in supply cuts suspension until July 31, this year.
The EPP will be automatically offered to 7.5 million residential customers.
Mahdzir added TNB also offered a two per cent to 50 per cent discount on electricity usage from April 1 to Sept 30.
"Hopefully, the tiered discount and post-MCO package will ease the burden of those affected by the Covid-19 outbreak," he said.
The public can get more information on the EPP at https://www.tnb.com.my/prihatin, as well as the TNB CareLine and nearest Kedai Tenaga.