KUALA LUMPUR: Almost 70 per cent of Covid-19 vaccine digital certificates not being updated or displayed on MySejahtera occurred because users skipped the verification and confirmation process for vaccination.
The MySejahtera team, via a tweet, said those registered as a vaccine dependent under another MySejahtera account must be removed from the owner's list before they can create their own account to obtain their certificates.
"Individuals who have lost their digital certificates or with their vaccination records not updated despite completing two doses of vaccine can report to our interactive helpdesk," the team tweeted today.
The team also shared several video guides for affected users to seek help and resolve issues related to the vaccine certificates.
Earlier this month, individuals who received their Covid-19 jabs abroad were allowed to apply for a digital vaccine certificate through the MySejahtera app.
The app has also been updated to allow users to print vaccination certificates in PDF format for domestic and international travel purposes.