KUALA LUMPUR: MYAirline passengers who were affected by the airline's recent suspension can request refunds through the "chargeback" process if their travel dates have passed, Transport Minister Anthony Loke told the Dewan Rakyat today.
The matter, he said, was confirmed by the Bank Negara Malaysia.
"The Malaysian Aviation Commission (Mavcom) has held discussions with the BNM regarding the issue of refunds to affected passengers.
"Bank Negara has confirmed that passengers who have purchased tickets through credit cards, debit cards, and direct debit (FPX) can claim refunds through the "chargeback" process if their travel dates have passed.
"The affected passengers can do so by contacting MYAirline or their respective bank."
Loke said the ministry, through Mavcom, will ensure that all complaints against MYAirline are addressed and resolved as stipulated under the Malaysian Aviation Consumer Protection Code 2016 (MACPC) introduced and enforced on July 1, 2016.
Based on Paragraph 12 of the MACPC, affected passengers should be offered refunds within 30 days at the purchased price, including taxes and fees, for any part or portion of the journey that was not fulfilled.
"Mavcom is closely monitoring this situation and will ensure that all complaints and issues raised by affected passengers due to MYAirline's operational suspension are fully resolved.
"MYAirline has assured Mavcom that they will fulfil their obligation to provide refunds to affected passengers," Loke said.