KUALA LUMPUR: Keretapi Tanah Melayu Bhd (KTMB) will give full refund to passengers affected by the disruption of the Electric Train Service (ETS) between Kamunting and Bukit Merah on Tuesday.
KTMB, in a statement today, said commuters who were unable to proceed to their destination due to the disruption can email to callcenter@ktmb.com.my for the refund.
Passengers who bought the Takaful Premium Plan, said KTMB, can submit their claims by calling Etiqa Claim Assist at 010-368 7829 or emailing support@goinsure.com.my.
KTMB said an investigation was underway to determine the cause of the disruption due to the disconnection of its electrical lines, which limited the captain's communication to announce the disruption to passengers.
However, the train crew on duty had acted by announcing the incident to passengers by going from one coach to another as well as via the short messaging system.
"A relief locomotive was deployed but it failed to rescue stranded passengers. The train crew as well as KTMB staff sent to the location helped with the transfer of passengers.
"The passengers were also given assistance upon arrival at the Bukit Mertajam and Butterworth stations,"the statement said.
On April 9, KTMB said the service disruption occurred at KM79.5 between Kamunting and Bukit Merah at about 5.30pm.
It caused two ETS services to experience a two-hour delay. At 9.15pm, passengers onboard EP9176 were transferred to an ETS relief set. Works to restore the electrical lines was conducted by the Electrification Department.