KUALA LUMPUR: Chery Auto Malaysia (Chery) will be looking into the issue regarding a broken axle on a model of a Sports Utility Vehicle (SUV) of the automaker.
It has reached out to the affected customers.
Chery, in a statement, said it is committed to providing safe and reliable transportation solutions and is dedicated to ensuring that all their vehicles meet the highest safety standards.
"Chery Auto Malaysia has contacted and is in communication with the customer.
"The vehicle has been brought to our service centre for a thorough inspection and investigation.
"As a proactive measure and in line with our safety protocols, Chery Auto Malaysia is currently reaching out to the affected customers."
Chery said that customers who are concerned can book an appointment at their nearest service centre for a thorough inspection. All inspected vehicles will receive a full report.
"In addition, and for added assurance to all Chery and Omoda customers who may have questions, the Chery Malaysia Customer Careline can be contacted at +603- 2771 7070.
Our sincere thanks to our customers and followers for their patience," it said.
This comes after a woman took to social media yesterday to voice out her complaint after the axle of her Chery Omoda 5 SUV had snapped clean off whilst driving.
"Hi Chery Malaysia, I would like an explanation as to why my back axle snapped clean off while driving. No bumps, no accidents, no potholes, just sudden failure in the middle of the road.
"Also, why does it look like there are only two weld points instead of all the way around, allowing what seems to be like rust to eat away at the joint and cause it to spontaneously fall off?" she wrote on Facebook.
Earlier this month, Chery and Puspakom found that there were no issues with the Omoda 5 brakes following a viral complaint.
It said that their findings confirmed that the vehicle was indeed safe, and the brake system was satisfactory as indicated in the Puspakom test result.
The investigation was carried out in response to a viral complaint on April 6 where an Omoda 5 owner vented her frustration and anger towards the Chinese automotive company over faulty brakes that not only failed but were not addressed despite her bringing the issue up numerous times at the company's service centre.