I WENT to the Employees Provident Fund’s (EPF) building at Jalan Raja Laut, Kuala Lumpur recently to register as a new EPF member. I was satisfied and happy to see such efficient services and facilities provided.
As an example, people who use such facilities for the first time would tend to wonder which floor they should go to, or who to see regarding their matter.
Upon stepping into the building for the first time, I noticed at once a directional sign for registration.
I entered the registration space, and the first thing I noticed was the information counter.
It’s smart and strategic positioning because the public, especially the elderly, would not be left to wander around looking puzzled when trying to seek more information.
The person at the information counter told me to then refer to an employee wearing a blue jacket.
I noticed it was all well-organised and well-coordinated, because the staff even wore colour-coded jackets.
Once I approached the employee who could help me, she responded immediately and helped me through all the processes. There was professional courtesy from her as well as other EPF employees.
The whole process took less than 10 minutes and and a machine that looked like an automated teller machine printed out my EPF statement. Just insert your identity card, you’ll find it’s easily operable.
Thanks to the government, the leaders and EPF staff for providing such an efficient service to the public. A thank you from a happy Malaysian!
KATHIRAVAN NAGAIYAH
Setapak, Kuala Lumpur