LETTERS: I TRAVEL by bus from Kluang to Johor Baru. As a senior citizen, I pay RM9.80 instead of RM13 for a one-way trip to Larkin Sentral in Johor Baru.
I sometimes buy my return ticket in Kluang to make sure that I have a seat when I come back. This is especially important if there is a long weekend as there will be a rush for tickets.
However, I now have to pay an extra RM2 to change my ticket to a so-called boarding pass issued by Larkin Sentral. It is billed as RM1 for facility charge and another RM1 for handling fee.
This represents a 20 per cent increase on my original fare. There were no such fees before the pandemic. Why are there such fees now? The extra charge will burden travellers.
Incidentally, when I change my Terminal Bersepadu Selatan (TBS)-Kluang bus ticket, which I had bought in Kluang, for a boarding pass at TBS, I do not have to pay anything extra.
I hope the authorities will investigate this extra charge as it is a burden on commuters, especially those from the B40 group.
PETER SOO
Johor
The views expressed in this article are the author's own and do not necessarily reflect those of the New Straits Times