KUALA LUMPUR: Think independent shuttlers have it hard only in Malaysia, think again.
Several Malaysian professionals who arrived early in Copenhagen for the World Championships had a horrid time settling in due to poor service from the organisers.
Top mixed doubles duo Goh Soon Huat-Shevon Lai cannot believe that an experienced host like Badminton Denmark would dish out such poor standards.
When contacted by Timesport, Shevon, who took to social media to vent out her frustration, said: "It all started when we arrived at the hotel yesterday (Thursday), even with our passports, the reception couldn't find our bookings. They said they would check with the organisers.
"After a while, they came back to us and said we had to contact the organisers ourselves.
"I had to look through my emails to find a number to contact and ended up calling Badminton Denmark's main office. I spoke to two different people, three calls, and still no answer to our problem.
"I then got in touch with the person who picked us, and he passed me the contact to another guy.
"We eventually discovered that our bookings were not under our names but a number.
"The entire ordeal took almost one and a half hours."
Problems didn't stop there, as the professional players, including another Malaysian mixed doubles duo Tan Kian Meng-Lai Pei Jing, and men's singles player Lee Zii Jia also faced issues the next day.
"Today (Friday), we followed the bus schedule to go for training. It was 12.30pm, and no bus came. Same thing, I went looking for numbers again, called three people from three different calls and the bus arrived an hour later.
"Now, we've got no bus to head back," Shevon lamented.
Zii Jia shared an Instagram story saying there was no transport after training.
It remains to be seen if logistics have been settled for the independent camp, but the national players from the Academy Badminton Malaysia (ABM) departed on Friday.
The World Championships will start on Monday at the Royal Arena in the Danish capital.